Verzendbeleid
We want your order to reach you safely and as quickly as possible. All orders are shipped using DHL or a DHL-affiliated delivery service, depending on the destination and shipping option selected at checkout.
Order Processing
Orders are usually processed within 1–3 business days after payment has been successfully received.
Orders placed on weekends or public holidays will begin processing on the next business day.
Once your order has been dispatched, you will receive a shipping confirmation containing tracking information so you can follow your package.
Delivery Times
Estimated delivery times depend on your destination and the shipping service available for your order.
- Domestic orders: approximately 2–5 business days
- International orders: approximately 5–14 business days
Delivery estimates are not guaranteed and may be affected by customs processing, weather, carrier delays, public holidays, or other circumstances outside our control.
Shipping Costs
Shipping charges are calculated at checkout based on your delivery address, order size, and the available DHL service.
Any applicable shipping fees will be displayed before you complete your purchase.
Tracking Your Order
After your package has been handed over to DHL, you can use the tracking number provided in your shipping confirmation to check the status of your delivery.
Please allow some time for tracking information to appear after dispatch.
Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, VAT, or other charges imposed by the destination country.
Unless otherwise stated at checkout, these charges are not included in the product or shipping price and are the responsibility of the customer.
Customs delays are outside our control, and we cannot guarantee how long a shipment will remain with customs.
Delivery Address
Please make sure your shipping address is complete and accurate before placing your order.
If an incorrect or incomplete address is provided and the parcel is returned to us, additional shipping costs may apply if you request that the order be sent again.
Delayed or Missing Packages
If your order has not arrived within the expected delivery timeframe, please contact us so we can investigate the shipment with DHL.
If your tracking information shows that a package has been delivered but you cannot locate it, please check with household members, neighbours, building reception, or other safe delivery locations before contacting us.
Damaged Packages
If your package arrives visibly damaged, please take photographs of the packaging and the items inside and contact us as soon as possible.
We will work with you and DHL to investigate the issue and determine the appropriate resolution.
Changes to This Policy
We may update this Shipping Policy from time to time to reflect changes to our shipping services, delivery procedures, or business practices.
Any changes will be posted on this page with the updated date.
Contact Us
If you have questions about shipping or your order, please contact our customer service team:
We want your order to reach you safely and as quickly as possible. All orders are shipped using DHL or a DHL-affiliated delivery service, depending on the destination and shipping option selected at checkout.
Order Processing
Orders are usually processed within 1–3 business days after payment has been successfully received.
Orders placed on weekends or public holidays will begin processing on the next business day.
Once your order has been dispatched, you will receive a shipping confirmation containing tracking information so you can follow your package.
Delivery Times
Estimated delivery times depend on your destination and the shipping service available for your order.
- Domestic orders: approximately 2–5 business days
- International orders: approximately 5–14 business days
Delivery estimates are not guaranteed and may be affected by customs processing, weather, carrier delays, public holidays, or other circumstances outside our control.
Shipping Costs
Shipping charges are calculated at checkout based on your delivery address, order size, and the available DHL service.
Any applicable shipping fees will be displayed before you complete your purchase.
Tracking Your Order
After your package has been handed over to DHL, you can use the tracking number provided in your shipping confirmation to check the status of your delivery.
Please allow some time for tracking information to appear after dispatch.
Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, VAT, or other charges imposed by the destination country.
Unless otherwise stated at checkout, these charges are not included in the product or shipping price and are the responsibility of the customer.
Customs delays are outside our control, and we cannot guarantee how long a shipment will remain with customs.
Delivery Address
Please make sure your shipping address is complete and accurate before placing your order.
If an incorrect or incomplete address is provided and the parcel is returned to us, additional shipping costs may apply if you request that the order be sent again.
Delayed or Missing Packages
If your order has not arrived within the expected delivery timeframe, please contact us so we can investigate the shipment with DHL.
If your tracking information shows that a package has been delivered but you cannot locate it, please check with household members, neighbours, building reception, or other safe delivery locations before contacting us.
Damaged Packages
If your package arrives visibly damaged, please take photographs of the packaging and the items inside and contact us as soon as possible.
We will work with you and DHL to investigate the issue and determine the appropriate resolution.
Changes to This Policy
We may update this Shipping Policy from time to time to reflect changes to our shipping services, delivery procedures, or business practices.
Any changes will be posted on this page with the updated date.
Contact Us
If you have questions about shipping or your order, please contact our customer service team: